Return Policy

1.   Prepaid Services: No refunds or cancellations are considered, except in cases of service non-feasibility (6-8 weeks processing time).

2.   Service Guarantee: Subscribers to fixed-term packages (6 months or more) can opt for a prorated refund if the quality of service depletes below the agreed SLA can opt to cancel within 29 days of activation. Refunds will be processed within 7 Working days.

3.   Eligibility Criteria:

o    Refund requests after 29 days of service activation will not qualify.

o    The policy applies only to new subscribers.

o    Subscribers can opt only once under this policy.

4.   Conditions for Refund:

o    All the Kameswari Communications owned equipment and accessories must be returned.

o    Claims are non-transferable and must be initiated by the enrolled subscriber.

5.   Exclusions: Refunds will not be granted for service failures due to force majeure or illegal use.

6.   Policy Amendments: KC may amend this policy at any time; changes take effect immediately upon posting on our website.

7.   Jurisdiction: Governed by Indian law; disputes are subject to the courts in Srikakulam.